Privacy Policy
Sam’s Electrical LLC
Last Updated: 3/5/2026
Sam’s Electrical LLC (“Sam’s Electrical,” “we,” “us”) values your privacy. This Privacy Policy explains how we collect, use, and protect your information when you visit our website or contact us for electrical service.
1) Who We Are
Sam’s Electrical LLC is a Massachusetts-based electrical contractor serving Westfield and surrounding Western Massachusetts communities. For privacy-related questions, contact us using the information at the bottom of this page.
2) Personal Information We Collect
A) Information you provide to us
When you contact us, request service, request a quote, or communicate with us, we may collect information such as:
Name
Phone number
Email address
Service address and city/town
Details about your electrical issue or project
Photos, videos, or messages you send us
Appointment and communication preferences
B) Information collected automatically (“Device Information”)
When you visit our website, we may automatically collect certain information about your device and browsing activity, including:
Web browser and device type
IP address and approximate location
Time zone (when available)
Pages viewed, time spent, and general site interactions
Referring website/search terms
Cookies or similar technologies (see Section 7)
C) Payment information
If you pay an invoice or deposit electronically, payments may be processed by third-party payment providers. We do not store full credit card numbers on our website.
3) Why We Process Your Information
We use the information we collect to:
Respond to inquiries and service requests
Schedule service and communicate appointment updates
Provide estimates, invoices, and customer support
Send service-related communications by phone, text message, and email
Send warranty follow-ups, service reminders, maintenance recommendations, and customer satisfaction check-ins
Inform customers about new services, promotions, seasonal offers, financing options, and other marketing communications that may be relevant to their electrical needs
Operate and improve our website and customer experience
Prevent fraud, spam, and misuse of our services
Maintain service records and meet legal, tax, and regulatory obligations
We do not collect more information than reasonably necessary to operate our business and provide our services.
4) Text Messages (SMS) and Phone Communications
If you provide your contact information, you may receive calls, text messages, and emails related to your service request, scheduling, appointment reminders, job updates, estimates, invoices, customer support, warranty follow-ups, maintenance reminders, customer satisfaction surveys, and other service-related communications.
With your consent where required by law, we may also send promotional emails, newsletters, special offers, seasonal reminders, financing information, and updates regarding our services.
Marketing email details:
Frequency varies
You may unsubscribe at any time using the unsubscribe link included in marketing emails or by contacting us directly
SMS details:
Message frequency varies
Message and data rates may apply
Reply STOP to opt out of text messages
Reply HELP for assistance
We do not sell phone numbers, email addresses, or customer contact information to third parties.
5) Sharing Your Information
We may share your information only when necessary to operate our business, such as with:
Website hosting providers
Scheduling/CRM tools (for example, embedded or linked Jobber request forms)
Email or SMS communication providers
Payment processors and invoicing systems
Subcontractors or service partners when needed to complete work (only the information necessary to perform the job)
We may also disclose information if required by law, to respond to lawful requests, or to protect our rights, safety, or property.
We do not sell your personal information.
6) Links to Other Websites / Third-Party Tools
Our website may contain links to third-party websites or tools. We are not responsible for the privacy practices of third parties. We encourage you to review their privacy policies when leaving our website.
7) Cookies and Analytics
Our website may use cookies and similar technologies to help the site function properly, understand website traffic, and improve performance.
You can control cookies through your browser settings. Disabling cookies may affect how some parts of the website function.
8) Data Retention
We keep personal information only as long as reasonably necessary for business operations, service history, legal/tax requirements, and dispute resolution. When no longer needed, we take reasonable steps to delete or anonymize it.
9) Information Security
We use reasonable administrative and technical safeguards to protect your information. However, no method of transmission over the internet or electronic storage is 100% secure.
10) Your Choices
You may request to access, correct, or update your information, and you may opt out of marketing communications (if applicable). To make a request, contact us using the information below.
11) Children’s Privacy
Our services and website are not intended for children under 13, and we do not knowingly collect personal information from children.
12) Changes to This Policy
We may update this Privacy Policy from time to time. Updates will be posted on this page and reflected in the “Last Updated” date.
13) Contact Information
Sam’s Electrical LLC
Email: samselectrical413@icloud.com
Phone: (413) 564-4054
Service Area: Westfield, MA and surrounding Western Massachusetts communities