Terms & Conditions
Sam’s Electrical LLC
Effective Date: 3/05/2026
These Terms & Conditions apply to service requests, estimates, quotes, invoices, and work performed by Sam’s Electrical LLC (“Sam’s Electrical,” “we,” “us”). By requesting service or authorizing work, you agree to these Terms & Conditions.
1) Payment Terms, Fees, and Deposits
Residential Payment Terms: Payment for residential services is due within 24 hours of service completion or receipt of invoice, whichever occurs later.
Commercial / Industrial Payment Terms: Commercial accounts are billed under Net 30 payment terms unless alternative terms are approved in writing by Sam’s Electrical LLC.
Sam’s Electrical may require deposits for larger projects, special-order materials, or extended-scope work, as outlined in the estimate or service agreement.
Payment Authorization: By approving an estimate, scheduling service, or authorizing work, the client authorizes Sam’s Electrical LLC to charge the payment method on file for completed work, cancellation charges, no-show charges, late fees, or other applicable service charges in accordance with these Terms & Conditions.
Service Authorization: Service requests require technician dispatch and scheduling adjustments. Sam’s Electrical may require a valid payment method on file and may place a temporary authorization hold prior to dispatch to cover diagnostic services, dispatch costs, or applicable cancellation charges.
Emergency Service Cancellation: Emergency service dispatch reserves technician availability and resources. Cancellation more than 15 minutes after approving the estimate or requesting emergency dispatch results in a $100 emergency dispatch cancellation fee.
Scheduled Appointment Cancellation: Scheduled service appointments reserve technician time and scheduling capacity. Appointments canceled within 24 hours of the scheduled service time incur a $100 late cancellation fee.
No-Show / Access Delay: Clients are responsible for ensuring timely and reasonable access to the property and designated work areas. When Sam’s Electrical arrives on site and access is not provided within 15 minutes, the appointment is considered a no-show, a $100 service charge is applied, and the appointment must be rescheduled.
Late Payment Fees: Accounts not paid within the required payment period are subject to monthly late payment fees applied as follows:
Outstanding balances up to $1,000: $100 per month
Outstanding balances $1,000 – $5,000: $200 per month
Outstanding balances over $5,000: $300 per month
Late fees continue to accrue monthly until the outstanding balance is paid in full, where permitted by law.
Returned Payments: A $75 fee applies to any returned, declined, or bounced checks or payments.
2) Permits and Code Compliance
Sam’s Electrical performs work intended to comply with applicable codes and regulations. Permits will not be pulled unless specifically stated in the estimate. If permitting is required or requested after the estimate is accepted, the scope and pricing may change.
3) Emergency / After-Hours Service
For electrical emergencies, Sam’s Electrical will make reasonable efforts to respond within 2 hours, subject to availability and conditions.
Emergency service outside normal business hours may include additional charges, typically $300 per hour plus a $150 emergency dispatch/service call fee, unless otherwise stated in writing.
4) Subcontractors
Sam’s Electrical may engage qualified subcontractors to assist with completion of the work.
5) Client Responsibilities
The client agrees to:
Designate a primary point of contact for communication and decisions.
Provide safe and reasonable access to work areas (panels, meters, basements, attics/crawlspaces, equipment).
Ensure pets are secured and work areas are reasonably clear.
Delays caused by lack of access, unsafe conditions, or unavailable decision-makers may result in rescheduling or additional charges.
6) Change Orders / Scope Changes
Any changes to the scope of work must be approved in writing by both parties. Additional charges may apply for changes requested after the initial assessment or after work has begun.
7) Project Timeline
Estimated timeframes are provided in good faith. Unforeseen site conditions, inspections, material availability, utility scheduling, or safety issues may affect completion. We will communicate known delays as soon as reasonably possible.
8) Lien Rights and Remedies
If the client fails to make payment in accordance with these Terms, Sam’s Electrical reserves the right to file a mechanic’s lien and/or pursue other legal remedies to secure payment for services rendered, where permitted by law.
9) Drywall / Surface Damage and Repairs
Any holes, cuts, or damage to drywall, ceilings, walls, plaster, tile, or other surfaces required to perform the work are the client’s responsibility to repair unless otherwise stated in the estimate. Sam’s Electrical will make reasonable efforts to minimize damage but may cut or access surfaces as necessary. Sam’s Electrical does not perform patching, painting, or surface repairs.
10) Troubleshooting / Diagnostic Work
Troubleshooting and complex diagnostic work may be billed based on conditions encountered. Guideline rates typically range $150–$300 per hour (often $200 per hour), though Sam’s Electrical typically prices by the job. These rates are informational guidelines only and actual pricing may vary.
11) Estimates, Quote Validity, and Unforeseen Conditions
We provide estimates as accurately as possible based on known conditions. However, unforeseen conditions, hidden defects, accessibility limitations, or site conditions (especially with phone-based estimates) may impact final pricing.
Estimates are valid for 30 days unless otherwise stated.
Pricing may change due to material cost fluctuations, supply chain constraints, seasonal demand, or workload.
Emergency estimates are valid for up to 30 minutes.
Priority estimates are valid for up to 2 hours.
12) Customer-Supplied Materials
If the client supplies fixtures, devices, fans, EV chargers, or other equipment:
The client is responsible for ensuring compatibility and completeness (correct model, parts, trims, adapters, ratings).
Sam’s Electrical is not responsible for manufacturer defects, missing parts, or product failures.
Additional labor and/or Price may apply if supplied materials are incomplete, incorrect, damaged, or require rework.
No Warranty or guarantee is offered for any material supplied by the customer.
13) SMS / Text Messaging
By providing your phone number, you consent to receive text messages related to service requests, scheduling, appointment reminders, job updates, and customer support.
Message frequency varies
Message & data rates may apply
Reply STOP to opt out
Reply HELP for help
We do not sell customer phone numbers or contact information.
14) Audio, Video, and Photo Recording Consent (Massachusetts All-Party Consent – M.G.L. c. 272, § 99)
By accepting an estimate, quote, or invoice and authorizing work, the client expressly consents to audio recording, video recording, and photography of work activities and job-related interactions by Sam’s Electrical and its representatives.
Recording may be performed using wearable devices (including smart glasses), handheld devices, or fixed cameras, and may include audio, video, and still images.
Purpose: Job documentation, company records, quality control, technician training, safety verification, liability protection, dispute resolution, and marketing (website/social media).
Scope: Recording is limited to work areas and job-related interactions. Sam’s Electrical will not intentionally record private areas unrelated to the scope of work. Recordings will not be sold to third parties.
Marketing Authorization: The client grants Sam’s Electrical a perpetual, irrevocable, royalty-free right to use recorded audio, video, and images of work performed (including incidental capture of individuals present) for marketing and promotional purposes without compensation or further approval.
Objection / Revocation: Any objection must be submitted in writing prior to the start of work. Failure to object constitutes consent. The client agrees to inform all occupants/individuals present during the work of this recording consent.
15) Contact
Sam’s Electrical LLC
Email: SamsElectrical413@icloud.com
Phone: (413) 564-4054
Service Area: Westfield, MA and surrounding Western Massachusetts communities
16) Acceptance of Terms
By accepting a quote, estimate, or invoice, the client acknowledges they have read, understand, and agree to these Terms & Conditions, including payment terms, fees, lien rights, damage limitations, and recording consent.